Refund policy
If you have purchased a product from our online store, you have the right to withdraw from the purchase within 14 days from the date on which you received your order, without having to provide any reason.
How to Request a Return
To exercise your right of withdrawal, please contact us within 14 days of delivery by emailing [info@goldsoundz.it] and providing your order number and details of the products you wish to return.
We will provide you with instructions on how to return the product.
The product must be returned in a condition that allows it to be resold, except for any handling necessary to establish its nature, characteristics and functionality.
Return shipping costs are the responsibility of the customer, unless the product received is defective, damaged or different from the one ordered.
We recommend carefully packaging records to prevent damage during transit. Gold Soundz cannot be held responsible for any damage caused by inadequate packaging during the return shipment.
Sealed Vinyl, CDs and Other Sealed Media
For sealed audio and video products, the right of withdrawal cannot be exercised if the seal has been removed or the packaging has been opened.
This applies, for example, to vinyl records, CDs, cassettes and other media sold in their original sealed packaging.
We therefore ask you to check the product carefully and, if you wish to return it, do not remove the seal.
Used Records
For used records, the product must be returned in the condition in which it was received, taking into account normal wear and the characteristics stated in the product listing.
Returns will not be accepted for products showing damage or alterations beyond the condition in which they were delivered.
Defective, Damaged or Incorrect Products
Please check your order upon delivery.
If a record or other product is defective, has been damaged during transit, or you have received an item different from the one you ordered, please contact us as soon as possible at [info@goldsoundz.it], preferably including photographs of the product and packaging.
In these cases, we will assess the issue and let you know the most appropriate solution, which may include a replacement, a refund or another solution provided for by applicable law.
Refunds
If you exercise your right of withdrawal, once we have received the returned product, we will issue a refund using the same payment method used for the original purchase.
The refund will include the price of the product and the standard delivery costs paid to receive the order. Any additional costs resulting from your choice of a more expensive delivery method than the standard option will not be refunded.
Return shipping costs to Gold Soundz are the responsibility of the customer.
We may wait until we have received the returned product, or proof that it has been shipped, before issuing the refund.
In the case of a defective, damaged or incorrect product, Gold Soundz will cover the return and any related return shipping costs.
Refunds will be issued within the time limits required by applicable law. The time required for the refunded amount to become available may depend on your bank, card issuer or payment provider.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in the cases provided for by applicable law.
In particular, for Gold Soundz, the relevant exception concerns sealed audio or video recordings or sealed computer software that have been unsealed after delivery.
If you have any questions before making a return, please contact us at [info@goldsoundz.it]. We will be happy to help.
Contact
Gold Soundz
Via Aspetti 29
35132 Padova (PD) – Italy
Email: [info@goldsoundz.it]